Refund Policy

This Refund Policy applies to all subscriptions to Kong Metrics ("we," "us," or "our"), operated by Egos Technologies Limited. By purchasing a subscription, you agree to the terms outlined in this policy.

1. Payment Processor and Merchant of Record

All payments for Kong Metrics are processed by Paddle, which acts as our Merchant of Record. Displayed prices are tax-exclusive; Paddle manages billing, invoicing, applicable tax, and refund processing on our behalf. All refund requests are handled by Paddle in accordance with Paddle's Buyer Terms and applicable consumer protection laws.

2. Refund Window

Refund eligibility depends on your location. The following refund windows apply from the date of purchase or first subscription payment:

• EU / EEA / Switzerland / United Kingdom / Turkey / Israel: 14 days
• South Korea / Brazil / China / Canada: 7 days
• Singapore: 5 days
• All other regions: As required by applicable local consumer protection laws

After the applicable refund window has passed, all transactions are non-refundable.

3. How to Request a Refund

To request a refund within your applicable refund window, contact us at [email protected]. Refund requests are processed by Paddle and will be issued to your original payment method within 14 days of approval.

4. Free Trial

All subscriptions include a 14-day free trial period. During the trial, you have full access to all features at no cost. A credit card is required at signup, and the trial is available once per email.

The free trial is designed to give you ample time to evaluate whether Kong Metrics meets your needs before any payment is charged. We strongly encourage you to fully explore the Service during this period.

If you do not cancel before the trial period ends, your subscription will begin automatically and you will be charged according to your selected billing interval.

If your account has no properties when the trial ends, you are not charged and the trial ends. If a charge is taken because the last property was removed in the final minutes of the trial, we issue a full refund automatically and close the account as a cancelled trial; Paddle, our payment provider, processes the refund.

5. Cancellation

You may cancel your subscription at any time from your account settings at app.kongmetrics.com. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will continue to have full service access until the billing period expires
• No further charges will be made after the current billing period
• After the billing period ends, access ends unless you start or renew another subscription

6. Annual Subscriptions

Annual subscriptions are billed as a single upfront payment for the full year. After the applicable refund window has passed, no refunds or partial credits are issued if you cancel during an active annual billing period. After cancellation, you will retain full service access until the end of the prepaid annual period.

7. Licence and Billing Changes

Adding a Google Search Console property mid-cycle adds a prorated charge for the remaining days of the billing period. A property added with 72 hours or less left in the period is not charged until the next renewal, and a prorated amount below USD 0.70 is not charged; in both cases the property is billed from the next renewal.

Removing a property takes effect at the next renewal. No refund is issued for the unused part of the current billing period. An account uses one billing interval for all licences.

8. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction that provides mandatory refund or withdrawal rights that cannot be waived by contract, those rights apply to the extent required by law.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email to active subscribers. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Refund Policy or need to discuss a billing issue, contact us at:

• Billing inquiries: [email protected]
• General support: [email protected]
• Website: kongmetrics.com